Frequently asked questions

Who uses Secure Pay One?

Secure Pay One online rent payment management service is used by property owners, investors, property managers and other real estate professionals who self-manage their portfolios. Secure Pay One is used by owners who have just a few units to professional managers with multiple portfolios. Secure Pay One is available whether you are at the office, at home, or traveling.

How do I setup Secure Pay One services?

Getting set up with Secure Pay one is quick and easy. One of our account representatives will walk you through the rent payment management agreement and help you select the customized options that are best for your business. Your representative will enter all your tenant and rental agreement terms into the system. Secure Pay One features quick setup and tenant account verification.

For a limited time, we are waiving the initial setup fee, a $500 value!

And just like that, Secure Pay One is ready to automatically invoice your tenants and process your rents.

Finally, you are free to take care of other important matters during the first week of the month!

What happens if a tenant does not send the rent?

Frequent reminders are what makes Secure Pay One the right choice for your business. In addition to payment processing and online reporting, Secure Pay One supports the rent collection process by contacting your tenants by both phone and email to remind them of their agreement terms. Secure Pay One logs each attempted communication giving you a view of a tenants communication history. Call us today to find out more about the different alerting options we have available.

What will my accountant say about your program?

You and your accountant will be pleased you signed up with Secure Pay One. Your receivable reports are available 24 hours a day, 7 days a week, 365 days a year. Secure Pay One's built in reporting keeps your organized and removes the lag time for getting critical numbers to your accountant.

Secure Pay One provides built in reporting to your rental rosters of all payments received, aging, and delinquency reports, giving you the detailed financial insight you need to make decisions.